Terms and cancellation

Estimates and confirmed quotes

The instant price tool provides an estimate based on the information entered online.

A confirmed quote is agreed after reviewing the job details, photos or an on-site check. If the actual condition or scope is materially different, any change should be discussed before extra work starts.

Minimum visit and pricing

Guide prices are shown on the website. The current minimum visit charge shown on the site is £75.

Prices should be confirmed before work starts, including any known add-ons such as stairs, extra pet zones, rugs, upholstery or severe stain treatment.

Customer responsibilities

• Give accurate information about rooms, items, stains, pets and access.
• Send clear photos where requested, especially for stains, upholstery labels or pet-contamination areas.
• Tell Fibre & Fur about delicate fibres, previous treatments or known damage before cleaning starts.
• Make sure safe access, parking and water/electric access are available where needed.

Cancellations and rearranging

If you need to cancel or rearrange, contact Fibre & Fur as soon as possible using the phone or WhatsApp details on the website.

No payment or deposit is taken directly by this website in the current public implementation. Any deposit, cancellation fee or short-notice charge should be clearly agreed before a booking is treated as confirmed.

For consumer bookings made remotely, statutory cancellation rights may apply. If you ask for work to start during a cancellation period, you may be responsible for reasonable charges for work already supplied.

Results and limitations

Fibre & Fur will clean the agreed areas with care and ask you to inspect the result before payment.

Some marks, odours, fibre damage, dye loss, wear, burns, bleach marks, shrinkage, delamination or contamination below the carpet may not be fully restorable by cleaning alone.