Privacy policy

Who is responsible

Fibre & Fur is responsible for the personal information submitted through this website and through direct contact links on the site.

The public contact method currently shown on the website is phone and WhatsApp. No public correspondence address or business email is published on the site at this stage.

Information the current public site uses

• Postcode, service type, room or item count, preferred date and pet-stain details entered into the instant estimate tool.
• Messages sent through WhatsApp links, including any photos or information you choose to send.
• Phone contact made through the published telephone link.
• Coverage-search details entered into the service-area checker.

How the information is used

• To prepare an estimate or confirmed quote.
• To check whether the address is inside the service area.
• To arrange, manage and discuss cleaning appointments.
• To keep a practical record of customer instructions and job details.

WhatsApp and third-party services

The current quote path opens WhatsApp with a pre-filled message. If you send a message, your information is processed by WhatsApp as well as Fibre & Fur.

The staged online booking and admin features include Supabase configuration in the codebase, but they are not live for public booking while the booking feature flag is disabled.

Cookies and analytics

The current site code does not set non-essential analytics or advertising cookies, and no third-party analytics tag is installed.

The website includes first-party conversion event hooks so future analytics can measure useful actions after a suitable consent setup is approved. These hooks do not include postcode, address, names, phone numbers, WhatsApp message text or photos.

No cookie consent banner has been added because the current public implementation does not fire non-essential tracking. If analytics or advertising cookies are added later, consent will need to be reviewed before those tools run.

Payments

No payment is taken directly by this website in the current public implementation.

If online payment is introduced later, the privacy information and checkout wording should be updated before launch.

Your choices

You can contact Fibre & Fur using the phone or WhatsApp links on this website to ask about information you have provided, request corrections, or ask for details to be deleted where this is appropriate.